Job Description: Director of First Impressions

Reports To: President & CEO

Salary: $19/hr-$21/hr, plus commission (35 hours a week, M-F, 9am-4pm)

Employment Status: Non-Exempt

Location: Lake City, Florida

Overview:

The Lake City – Columbia County Chamber of Commerce is a 470+ member organization representing businesses throughout North Central Florida. Since its inception, the Chamber has remained dedicated to being the leader in providing advocacy, information and services that will promote business development and enhance economic prosperity in our community.

Your Role:

The Director of First Impressions serves as the welcoming face of the Columbia Chamber of Commerce and the North Florida business community. This role is responsible for creating a professional, engaging, service-oriented experience for all members, visitors, partners, and stakeholders—whether in person, by phone, or online. This position goes beyond the traditional front desk and administrative duties by supporting Chamber operations, member engagement, events, programs, and special projects while maintaining a polished, organized, and responsive office environment. The Director of First Impressions plays a key role in delivering exceptional service, strengthening relationships, and executing initiatives that support the business community.

Key Responsibilities:

Front Desk & Member Experience

• Serve as the primary point of contact for all visitors, members, and community stakeholders, ensuring a warm, professional, and helpful first impression
• Answer, screen, and route incoming calls with professionalism and accuracy
• Provide information regarding Chamber programs, services, events, and membership opportunities
• Foster and strengthen relationships with Chamber members and community partners
• Maintain a professional office atmosphere that reflects the mission and values of the Chamber

Office Operations & Administration

• Oversee day-to-day Chamber office operations and administrative functions
• Manage incoming and outgoing mail, member communications, and office correspondence
• Maintain a clean, organized, and professional office environment, including shared spaces and meeting areas
• Coordinate meeting room scheduling, setup, technology needs, materials, and hospitality
• Maintain inventory and coordinate ordering of office and event supplies
• Assist with financial and administrative processes including posting checks, processing payments, managing bills, and maintaining accurate records
• Provide timely and accurate reports as requested by Chamber leadership

Membership & Database Management

• Maintain accurate and up-to-date member records within the Chamber database and CRM systems
• Ensure complete documentation of member interactions, referrals, attendance, and membership processes
• Assist with execution of member benefits including job postings, calendar events, mailing lists, new member bags, certificates, and related services
• Support member engagement efforts and ongoing relationship management initiatives

Events, Programs & Project Coordination

• Assist senior Chamber staff with execution of Chamber events, programs, initiatives, and special projects
• Support event planning, registration management, setup, guest check-in, logistics, and overall participant experience
• Collaborate with staff and volunteers to ensure successful program delivery
• Attend Chamber events, meetings, and community functions as required
• Support internal coordination across departments to help align Chamber resources and priorities

Administrative & Team Support

• Provide administrative support to Chamber team.
• Establish strong working relationships with Chamber staff, volunteers, Board members, and community stakeholders
• Participate as an active and positive member of the Chamber team dedicated to exceeding member expectations
• Perform additional duties and special projects as assigned

Core Competencies

• Customer Focus & Hospitality: Consistently delivers a welcoming and service-oriented experience
• Communication Skills: Strong verbal, written, face-to-face, and telephone communication abilities
• Organization & Attention to Detail: Ability to manage multiple priorities with accuracy and professionalism
• Adaptability: Thrives in a dynamic, fast-paced environment
• Relationship Building: Demonstrated ability to build and maintain strong professional relationships
• Technology Proficiency: Comfortable with Microsoft Office, CRM/database systems, financial reporting tools, and office technology
• Team Collaboration: Works effectively with staff, volunteers, members, and leadership
• Community Awareness: Interest in and understanding of local businesses, economic development, and community initiatives

Qualifications

• High school diploma or equivalent required
• Background in customer service, nonprofit organizations, office administration, or related experience preferred
• Strong organizational and time management skills
• Professional demeanor with an outgoing and positive personality
• Ability to work independently while managing multiple responsibilities
• Demonstrated ability to meet assigned goals and deadlines
• Strong computer and administrative skills
• Desire to actively support and participate in Chamber functions and community engagement opportunities

Work Environment & Expectations

• Primarily office-based with frequent interaction with members, visitors, and community stakeholders
• Standard business hours are Monday through Friday; flexibility required for Chamber events and occasional evening or weekend functions
• Occasional lifting and movement of event materials and office supplies may be required
• Local travel may occasionally be required for Chamber events, meetings, or community engagement activities

Why This Role Matters

This position plays a critical role in shaping the perception of the Chamber of Commerce and the business community it serves. The Director of First Impressions helps ensure every interaction reflects professionalism, responsiveness, hospitality, and a commitment to member success while supporting the operational excellence of the Chamber organization.

PLEASE NO PHONE CALLS